These current consolidated Terms of Use were published on 9th July 2026.
1. Introduction
These Terms of Use (as updated from time to time) is incorporated into Theraflo SaaS Subscription Agreement (the “Agreement”). It governs how the Customer and Authorised Users may access and use the Services.
Defined terms in these Terms of Use shall have the meaning given in the Agreement and the same rules of interpretation apply. In addition, in these Terms of Use the following definitions have the meanings given below:
Authorised Users | those employees, agents and independent contractors of the Customer who are authorised by the Customer to use the Services and the Documentation, as further described in the Agreement. |
Customer | the party who has entered into the Agreement with Theraflo. |
Services | the proprietary subscription services provided by the Supplier to the Customer under the Agreement via https://www.app.theraflo.co.uk or any other website notified to the Customer by the Supplier from time to time. |
Supplier or Theraflo | Theraflo Ltd, incorporated and registered in England and Wales with company number 17219378 whose registered office is at Unit A6 Chaucer Business Park, Dittons Road, Polegate, BN26 6QH |
Virus | means any virus, disabling code (including code intended to limit or prevent any use of any software or system) or other malicious software (including malware, trojan horses, ransomware and spyware). |
The Customer and Authorised Users are only permitted to use and access the Services for the purposes set out in the Agreement and in accordance with its terms. Use of the Services (or any part) in any other way, including in contravention of any restriction on use set out in these Terms of Use, is not permitted. If any person does not agree with the terms of these Terms of Use, they may not use the Services.
2. Restrictions on use
As a condition of use of the Services, the Customer (on its own behalf and on behalf of all Authorised Users) and each Authorised User agrees not to use the Services nor permit them to be used:
for any purpose that is unlawful under any applicable law or prohibited by these Terms of Use or the Agreement;
to commit any act of fraud;
to distribute any Virus;
for purposes of promoting unsolicited advertising or sending spam;
to simulate communications from the Supplier or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
in any manner that disrupts the operations, business, equipment, websites or systems of the Supplier or any other person or entity (including any denial of service and similar attacks);
in any manner that harms or may endanger minors or any other person;
in connection with any service, use or purpose where the failure of the Services (or any part) may endanger the health or life of any person or cause damage or loss to any tangible property or the environment;
to promote any unlawful activity;
to represent or suggest that the Supplier endorses any other business, product or service unless the Supplier has separately agreed to do so in writing;
to gain unauthorised access to or use of any computers, data, systems, accounts or networks of any person;
in any manner which may impair any other person’s use of the Services or use of any other services provided by the Supplier to any other person;
to attempt to circumvent any security controls or mechanisms;
to attempt to circumvent any password or user authentication methods of any person;
in any manner inconsistent with the Agreement, any relevant related documentation or any instructions provided by the Supplier from time to time; or
in any manner which does not comply with the provisions relating to Intellectual Property Rights contained in the Agreement.
3. Customer Data and communication standards
Any Customer Data or communication made on or using the Services by any person must conform to appropriate and lawful standards of accuracy, decency and lawfulness, which shall be applied in the Supplier’s discretion, acting reasonably. In particular, the Customer warrants and undertakes that any Customer Data and each such communication shall at all times be, save where reasonably required in session notes:
in compliance with all regulatory standards to which the Authorised User and/or Customer is subject, such as the BACP;
submitted lawfully and without infringement of any Intellectual Property Rights of any person;
free of any Virus (at the point of entering any of the Subscribed Service or Supplier’s systems);
factually accurate;
provided with all necessary consents of all relevant third parties;
not defamatory or likely to give rise to an allegation of defamation;
not obscene, seditious, vulgar, pornographic, sexually explicit, discriminatory or deceptive;
not abusive, threatening, offensive, harassing or invasive of privacy;
free of any content or activity that is, or may reasonably be suspected to be, terrorist in nature;
not racist, sexist or xenophobic;
not of a nature that any courts, regulators, law enforcement authorities or other governmental authorities may order be blocked, deleted, suspended or removed;
not liable to offend religious sentiments or deeply held beliefs; and
unlikely to cause offence, embarrassment or annoyance to any person.
4. Linking and other intellectual property matters
As a condition of use of the Services, the Customer (on its own behalf and on behalf of all Authorised Users) and each Authorised User agrees not to:
create a frame or any other browser or border environment around the content of the Services (or any part);
display any of the trade marks or logos used on the Services without the Supplier’s permission together with that of the owner of such trade marks or logos; or
use the Supplier’s trade marks, logos or trade names in any manner.
5. Storage
Each Customer is limited to total storage of 1GB for all uploaded files, and each uploaded file is limited to 15MB. This limit is only for uploaded files (such as PDFs and images), and does not include storage for data inputted into the platform as client notes, calendar events, etc., which is not limited. Additional storage fees for files uploaded in excess of the limits above are as set out in the Agreement will apply for any additional storage used. Allowed file formats are: PDF, JPG, PNG, HEIC, WEBP, and DOCX